Shack Homewares

Refunds and Returns

Can I get a refund if I change my mind?

We are committed to ensuring your shopping experience with us is enjoyable. Please check all product details, measurements & photos before going ahead with your purchase. If you change your mind about your purchase, we do not offer exchanges and refunds. If you have any questions or need help with your purchase please email enquiries@shack.com.au

What happens if the item arrives damaged or faulty?

We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance where an item has arrived damaged, faulty or broken please contact us and once verified we will help arrange a replacement or repair for you.

How can I return damaged or faulty goods?

We recommend your homeware returns be sent via registered post so you have a tracking service as we cannot guarantee the safety of items being returned and cannot accept responsibility for items until we have received them.

All replacements will be re-sent via Australia Post’s Parcel Post service free of charge once we have received your returned items. To return an item:

  • Email us at support@shack.com.au within 7 days of receiving your item/s with your order number and return reason and indicate which items are faulty or damaged.
  • We will issue a Return Authorisation number via email. Please note we cannot accept any returns without an authorisation number and any unauthorised returns will be returned to you and postage charged to you.
  • Send your unused damaged or faulty item including packaging to: SHACK, Unit 16, 1801 Botany Road, Banksmeadow NSW 2019.

How can I return damaged or faulty furniture?

Please email us at support@shack.com.au with photos of the damage or fault and we will respond as soon as possible with advice regarding the damage and a possible replacement.

Can I return a damaged or faulty item to one of your stores?

Our online operations are run from our warehouse in Banksmeadow, Sydney, so unfortunately damaged or faulty items cannot be returned to one of our stores.


Call and Collect
Call and Deliver Available

Our three Sydney store locations will be temporarily closed due to current COVID restrictions, however our Banksmeadow warehouse remains open for collection and delivery. We also welcome you to explore our range online.

For your comfort, we can also assist you over the phone and via email.

Contact us