Delivery Information

Furniture

Where do you deliver?

Shack’s own delivery service operates within the Sydney metropolitan and greater Sydney region. For out of area and interstate deliveries we have furniture removalists that cover most parts of Australia.

For out of area and interstate deliveries you will pay the delivery fee at the time of checkout here on our website. These are excellent furniture carriers who we work with daily.  

We will then be happy to assist your chosen courier with the pick-up and once we are advised of the date, they will be collecting your furniture from our Banksmeadow, Sydney warehouse. Our logistics mobile number is 0451 519 070 should you require any assistance.

PLEASE NOTE: For out of area and interstate deliveries, our homewares and furniture are not shipped together. Should these items be purchased together in a single order, we will arrange the shipping of your homeware(s) product separately and free of charge.

How much does it cost?

Delivery fees vary depending on your location, access, cubic metre size and whether assembly is required and can be calculated by choosing state, suburb and postcode when going to your shopping bag. Should the piece you are interested in be on pre-order or you require more assistance, please call or email us: 0451 519 070, 0410 880 524 or warehouse@shack.com.au.

What is the delivery process for Sydney?

If you purchase furniture that is in stock, a member of our logistics team will contact you to arrange your delivery.

The day prior to your delivery you will receive a call or text with a three-hour time frame and on the day of delivery the carriers will call you half an hour before arrival.

Online furniture orders – Regional NSW & Interstate deliveries

Once your online order has been processed, we will give the courier a call to advise what day they will be collecting from our Banksmeadow warehouse; we are unable to take requests for specific days or times.

For any free or discounted delivery offers, please note that some regional postcodes are excluded. 

For Regional NSW online orders:

We will call and provide you with the day the removalist will be collecting from our warehouse, which in some cases will be the same day as the delivery date. Should the delivery fall on a different day than the collection date, we will then provide you with the carrier’s contact details for you to liaise with them directly. 

For Interstate online orders: 

We will call to inform you when the furniture will be dispatched from our warehouse, followed by providing you with the carrier’s contact details for you to liaise about the delivery day with them directly. 

PLEASE NOTE: It is your responsibility to ensure prior to the time of delivery that your products will easily access your space. This includes ensuring all internal and external courses such as elevators, stairwells and hallways when carried by two men.

We will not issue a refund if access is deemed inadequate to finalise delivery by our delivery contractors and you will need to pay their fee for their time.

Should you require delivery to an area not covered by our removalists, feel free to contact us on 0451 519 070 or warehouse@shack.com.au and we will endeavour to help you find a suitable removalist.

Homewares

Where do you deliver?

We deliver our homewares Australia-wide.

PLEASE NOTE: For Regional NSW & Interstate deliveries, our homewares and furniture are not shipped together. Should these items be purchased together in a single order, we will arrange the shipping of your homeware(s) product separately and free of charge.

How long before my order is dispatched?

All items are dispatched from our warehouse within 3 business days of receiving your order and payment.

How long does shipping take?

The number of days for final delivery will depend on Big Post and your location. Goods will be delivered to your home or office between Monday – Friday during normal business hours. As a guide, Big Post will usually take 3-10 business days. Please be aware that delivery times may be extended during the busiest times of the year (such as during Christmas), so allowing extra time for when this is applicable is a good idea.

How do I track my order?

Once your item is shipped from our warehouse you will receive an email with a tracking number. In this email there will also be information and instructions on how to track your order and contact details for the carrier. 

In some instances your order may require more than 1 parcel. If that is the case, we will contact you through email with the different tracking numbers. 

What is the cost of shipping?

We offer a $14.95 flat rate for homewares orders delivered to NSW, QLD, VIC, ACT and SA addresses. For homewares orders over $150 delivered to NSW, QLD, VIC, ACT and SA addresses, you will receive free shipping. For homewares orders delivered to WA, NT and TAS addresses, we offer a $50 flat rate.

Product Enquiry

To purchase this product simply contact your nearest Shack store and we will assist you with your order. If you have any questions about this item, please complete our product enquiry form and we'll get back to you shortly.

Enquire

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