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SHACK coordinates a delivery service throughout metropolitan Sydney. We’ve been working with our chosen contractors for many years and they all provide excellent service. We
If you purchase furniture that is in-stock, a member of our logistics team will contact you to arrange your delivery. If you purchase furniture that is out of stock, you will receive a text to notify you that your furniture has arrived and the final balance is now due. Once paid in full your order is forwarded to our logistics team to arrange your delivery.
The afternoon prior to your delivery, our logistics team plan the route with the drivers. The team will contact you to advise your
It is your responsibility to ensure the pieces will easily access the space including doorways and stairwells when carried by two men. We will not issue a refund if access is deemed inadequate to
The drivers always call on approach or if you prefer they can call you 30 minutes prior. If you are not going to be available on the day of your delivery, please arrange for someone to be there to meet the driver.
Please note: Due to limited space in our warehouse, we can only hold your pieces for up to three weeks.
You have the option to collect most* of our pieces of furniture during our specified pickup times each week from our warehouses. It’s a very good idea to bring old blankets or towels to protect pieces on the journey home.
Please note we’ve not had any customers successfully fit a bedhead inside even the biggest station wagons or 4WDs. Bedheads only seem to be able to be collected in a ute, a delivery-style van or on roof-racks.
Our warehouse is located at Discovery Cove Industrial Estate – Unit 16/1801 Botany Road, Banksmeadow NSW 2019. Feel free to download our warehouse flyer which includes a
*Our pedestal tables, armoires, beds
Our delivery service operates only within the Sydney metropolitan and greater Sydney region. If you are from interstate, it is possible for you to arrange your own carrier to collect from our warehouse in Banksmeadow. You are welcome to send us an enquiry as we may be able to recommend a carrier that delivers to your area.
Please note that with our mango wood furniture except for extension tables, it is unwrapped once it arrives into our warehouse, so is not packaged for interstate shipping. You will need to contact a professional furniture removalist who can blanket wrap the product. Our warehouse is located at Discovery Cove Industrial Estate – Unit 16/1801 Botany Road, Banksmeadow NSW 2019. Feel free to download our warehouse flyer which includes a