Privacy policy

Last Updated: 15 September 2026.

Introduction

Shack Homewares Pty Ltd values your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information, and applies to all users of our website and services. It is consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

If you have any questions or concerns about this policy, please contact us at enquiries@shack.com.au.

What we collect

To provide our products and services, we may collect:

• Contact information - name, email, postal address and phone number
• Order information - items purchased, billing and delivery details
• Payment information - credit card details, processed via a secure third-party gateway (and not permanently stored on our servers)
• Communications you send us - by phone, email, mail, SMS, or via our website

How we use your information

We use your information to:

• Process orders and provide our products and services
• Communicate with you about your orders and related support
• Send you marketing communications (by email and SMS), where you’ve opted in
• Improve our website, products and services

SMS marketing: when you opt in, we may send promotional and transactional SMS messages. You can opt out at any time by following the instructions in the message or by contacting us.

Abandoned cart reminders: our website may use cookies and third-party services (including Klaviyo) to track items left in your shopping cart. This data may be used to send reminder messages by email or SMS.

How we store and protect your information

Your security matters to us. When you enter sensitive information (such as credit card details), it’s encrypted using Secure Socket Layer (SSL) technology. Credit card details are passed through for processing only - they are not permanently stored by Shack.

We follow accepted industry standards to protect your information, both in transit and at rest. For questions about website security, email enquiries@shack.com.au.

Accessing and updating your information

If your personal information changes - or if you no longer wish to use our services - you can correct, update, delete or deactivate your information at any time by emailing enquiries@shack.com.au.

Marketing communications

We may use your contact details to send you marketing emails and SMS about new products, offers and updates. You can opt out at any time:

• Email: click the unsubscribe link in any marketing email.
• SMS: follow the unsubscribe instructions in any message.
• Or contact us directly at enquiries@shack.com.au.

Third parties

We use trusted third-party services to help deliver our products - including payment processors, SMS providers and email marketing platforms. We only share the information necessary for them to perform their services on our behalf, and these providers are bound to use your information only for the purposes we engage them for. We do not sell your personal information.

Legal disclosures

We may disclose your personal information where required by law, or where we reasonably believe disclosure is necessary to comply with a legal process or to protect our rights.

Links to other websites

Our website may contain links to third-party sites. Shack is not responsible for the privacy practices or content of any linked sites, and we recommend reviewing the privacy policy of any site you visit from ours.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated by posting an update here, on our homepage, or by email. We encourage you to review this policy periodically.