As our in-store customers can closely inspect our homewares and furniture in person before deciding to purchase, we don’t offer refunds for change of mind. Customers do have 14 days to exchange or return for store credit.
We understand that our Online Store customers are generally a long distance from Sydney and therefore unable to visit one of our stores to closely inspect the furniture in person. So if for any reason you are not completely satisfied with your purchase we give you a seven day money-back guarantee from the time you receive your piece/s. The first step is for you to email us at firstname.lastname@example.org within that week if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to pieces which have been used, damaged after delivery, or if any attempt has been made to alter the piece or if they have been dropped or broken. All pieces must be returned in their original condition and packaging. Please note that all courier and insurance costs are to be paid by the buyer. We recommend that you return the product via our normal courier. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you take out insurance with the courier. Shack Homewares Pty Ltd will not be responsible for pieces lost or damaged in transit if you choose not to insure.