Delivery Information

Furniture

Where do you deliver?

Our own delivery team covers Sydney metro and the greater Sydney region. For everywhere else, we work with trusted furniture removalists who deliver across most of Australia.

For deliveries outside our Sydney area  (including regional NSW and interstate) your delivery fee is calculated and paid at checkout. We’ll then coordinate with the carrier to collect your furniture from our Rydalmere warehouse. If you need a hand along the way, feel free to contact our logistics team is on 0451 519 070.

Please note: furniture and homewares are shipped separately for regional and interstate orders. If you’ve bought both in the same order, we’ll send your homewares free of charge.

How much does delivery cost?

Delivery fees depend on your location, access, the cubic-metre size of your order, and whether assembly is required. To get a quote, add your items to your cart and enter your state, suburb and postcode.

If you have any questions, or you’re enquiring about a pre-order item, give us a call on 0452 661 234 or email us at enquiries@shack.com.au.

What’s the delivery process for Sydney?

Once your in-stock furniture order is processed, a member of our logistics team will be in touch to lock in a delivery day.

The day before delivery, you’ll get a call or text confirming a three-hour delivery window. On the day, the team will call again about half an hour before arrival.

Regional NSW and Interstate deliveries (Outside of Sydney)

Once your online order is processed, we’ll arrange with the carrier to collect from our Rydalmere warehouse. We can’t guarantee specific days or times for pick-up.

Regional NSW orders: we’ll let you know the carrier’s collection day. Sometimes this is the same day as your delivery; other times we’ll pass on the carrier’s contact details so you can liaise with them directly.

Interstate orders: we’ll confirm when your furniture leaves our warehouse and provide the carrier’s contact details so you can arrange the delivery directly.

Some regional postcodes may be excluded from free or discounted delivery offers.

Please note: it’s your responsibility to make sure your furniture will fit easily into your space, including via any lifts, stairwells, hallways or external paths our two-person delivery team will need to navigate.

We can’t refund deliveries that fall through due to inadequate access - the carrier’s call-out fee will still apply.

If your area isn’t covered by our usual removalists, give us a call on 0452 661 234 or email enquiries@shack.com.au and we’ll help you find one.

Homewares

Where do you deliver?

Homewares ship Australia-wide.

Please note: furniture and homewares are shipped separately for regional and interstate orders. If you’ve bought both in the same order, we’ll send your homewares free of charge.

How long before my order is dispatched?

Within 1- 3 business days of receiving your order and payment.

How long does shipping take?

Shipping times depend on Aus Post and your location. Goods arrive between Monday and Friday during normal business hours. As a guide, expect 3 – 10 business days. Allow a little extra time during busy periods like Christmas.

How do I track my order?

You’ll receive a tracking email as soon as your order ships from our warehouse, including instructions and carrier contact details. If your order needs more than one parcel, we’ll send you each tracking number separately.

What’s the cost of shipping?

Homewares shipping varies depending on your items size, weight and delivery location. Just add your items to your cart to get a final delivery fee.

• Some remote postcodes are excluded from these rates.